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Training Experiences Terms & Conditions
Effective Date: 6th October 2023
1. Arrival Time: Participants must arrive at least 15 minutes prior to their scheduled booking time. Late arrivals will result in forfeiture of the session, and no refunds will be provided.
2. Access & Hangar Access to our hangar is strictly with an escort from AlphaTech. Visitors are not permitted access to the aircraft in our hangar without explicit permission from AlphaTech. No photography is permitted inside the hangar.
3. Participant Requirements: A320 Flight Simulator Experiences are for individuals aged 13 and over, who possess good manual dexterity, a strong understanding of English, and the ability to follow and act on instructions promptly and effectively.
4. Non-Training Purpose: The simulator experiences are recreational and not to be used for official Airline Pilot Training, including LPC/OPC assessments or any similar purpose.
5. Prohibited Behaviour: Deliberately attempting to crash the simulator is strictly forbidden and could be reported to the police for investigation.
6. Session Discontinuation: Our staff reserves the right to discontinue any session at their discretion for behaviour, security or safety reasons. Absolutely no full or partial refund will be given.
7. Booking Procedures: Simulator sessions must be pre-booked through our online system, via email. Telephone bookings are not available. Appointments are required.
8. Refusal of Service: We reserve the right to restrict access, refuse service, or dismiss any individual who is abusive toward staff, misuses the simulator, or appears under the influence of alcohol or drugs or has behavioural problems.
9. Instructor Availability: Simulator sessions are dependent on instructor availability. In the event that an instructor becomes unavailable for any reason, we may need to reschedule your session. We will provide as much notice as possible and offer you an alternative slot.
10. Maintenance Adjustments: Appointments may need to be rescheduled to accommodate essential simulator maintenance. If this occurs, we will notify you as early as possible by email only.
11. Wellness Policy: We reserve the right to amend or cancel bookings at short notice in accordance with our wellness Policy. This includes situations where:
A staff member tests positive for COVID-19 and the team needs to undergo testing
An instructor becomes unfit to work
12. Missed Sessions: Failure to attend or arrive 15 minutes before your scheduled booking will result in forfeiture of the session. No refund or rebooking is provided.
13. Cancellation & Rescheduling: A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Failure to provide this notice will result in the forfeiture of your voucher.
14. Voucher Expiry: Training Experience Vouchers are valid for 12 months from the issue date. The expiration date will be clearly stated on the voucher, whether sent by email or in printed format. There are not exceptions. Bookings that are made with expired voucher will be cancelled immediately.
15. Non-Exchangeable Vouchers: Vouchers cannot be exchanged for cash or converted into another gift certificate.
16. Non-Refundable Vouchers: Vouchers are non-refundable.
17. Lost or Stolen Vouchers: We are not responsible for lost, stolen, destroyed, or unauthorised use of vouchers. No replacements will be issued in these cases.
18. Photography, Videography, and Live Streaming:
Photos and videos are permitted during the simulator session, provided they do not interfere with the operation of the simulator or the instructor’s guidance and may only be taken by an observer and not the person flying.
Live streaming is strictly prohibited unless prior written consent is obtained from the management.
Any content captured during the session is for personal use only. Commercial use, including online distribution for profit, requires prior approval and may be refused.
We reserve the right to restrict or deny recording at any time for safety, privacy, or security reasons. We further reserve the right to ask you to remove any footage from the internet upon request.